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One of the best ways to win customers is to put yourself in their shoes. That, however, is easier said than done. In such a scenario, e-commerce customer journey maps are the best way to understand the minds of customers and cater to their requirements while also resolving issues.
Every brand marketer is aware that repeat sales are the prime pillar of business. When consumers buy a brand’s products time and again, the company does not need to spend extra money in attracting them. Despite this, some marketers do not treat customer retention as a pivotal part of their overall customer service strategy. In this blog collaboration with Simpl, we’ll discuss the key to customer retention along with proven strategies that you can apply to improve retention upto 2x!
Shopping cart abandonment is one of the most frustrating experiences for every e-commerce entity. A customer may have spent almost an hour loading a cart with various goods. Just as he or she is about to move to the checkout, the shopper abandons the cart and vanishes. In this blog collaboration with Simpl, we’ll discuss the top 10 ways you can reduce cart abandonments and improve your add to cart conversions.